Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept the most widely used and secure payment methods in Europe and internationally, including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Sofort, iDEAL, Bancontact, Giropay, and SEPA Direct Debit.
All transactions are processed through secure and encrypted gateways.

2. Do you ship internationally?

Yes. We offer worldwide shipping, and standard shipping is free on all orders.

3. How long does it take to process and ship my order?

Orders are processed as quickly as possible, typically within 1–2 business days.
You will receive a confirmation email with tracking details once your order has been dispatched.

4. Will I receive a tracking number?

Yes. As soon as your order ships, you will receive an email with a tracking link to monitor your delivery in real time.

5. Can I modify or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us immediately at overcapitaldxb@outlook.com. Once an order has been shipped, it can no longer be changed or canceled.

6. How do I know what size to choose?

Our garments have a regular fit and follow standard European sizing.
We recommend selecting your usual size for the best fit.
A detailed Size Guide is available on each product page.

7. Can I return an item?

Yes. You can return any eligible item within 14 days of delivery, provided it is unworn, unused, with original packaging and tags intact.
To initiate a return, email us at overcapitaldxb@outlook.com with your order number and the items you wish to return.
For full return conditions, please see our Refund Policy.

8. Are return shipping costs covered?

Return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured shipping method.

9. Do you offer exchanges?

We do not offer direct exchanges. If you need a different size or item, we suggest placing a new order and returning the original item according to our return policy.

10. Are sale items refundable?

Sale and discounted items may only be returned if they meet our return conditions and are not part of an excluded category (such as final sale or non-returnable items).

11. Which items are non-returnable?

We do not accept returns on:

  • Used or worn items

  • Underwear or intimate products

  • Personal care items

  • Products without original packaging or tags

  • Gift cards

12. When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 14 days.
Please note that your bank or payment provider may require additional time to post the refund.

13. My order arrived damaged or incorrect. What should I do?

If you receive a damaged, defective, or incorrect item, please contact us immediately at overcapitaldxb@outlook.com with your order number and photos of the issue.
We will resolve the situation as quickly as possible.

14. Can I send an order as a gift?

Yes. You can send your order as a gift by entering the recipient’s name and shipping address during checkout.
We do not include invoices or payment information in the package.

15. Do you offer gift cards?

Yes. We offer digital gift cards in various denominations. Gift cards are delivered via email and are non-refundable.

16. How can I contact customer support?

You can reach our customer care team by emailing overcapitaldxb@outlook.com.
We are available Monday to Friday, from 09:00 to 18:00 (Gulf Standard Time) and aim to respond within 24 business hours.